Privacy Policy

Ikigai ADE (Pty) Ltd is the responsible party (data controller) for personal information collected through the Ikigai platform.

Contact: mohamedsidiyot@gmail.com
Tel: +27 68 695 9713
South Africa

Account information: Name, email address, and authentication data provided during sign-up (via Supabase authentication).

Usage data: Pages visited, features used, intelligence queries submitted, and interaction logs. This is used to improve platform performance and user experience.

Payment data: Billing information is processed by Paystack and is not stored on our servers. We only receive confirmation of successful payment.

Platform data: Queries submitted to intelligence modules are processed through Ikigai's managed AI infrastructure. Query content may be temporarily processed by Ikigai's AI infrastructure partners subject to their respective privacy policies. We do not permanently store raw query content beyond what is needed for session continuity.

Conversation memory: When you interact with our AI executives (S.I.D and team), conversation context may be stored temporarily in Ikigai's secure database to maintain conversation continuity. This data is associated with your account and is not shared with third parties. Telegram interactions occur via stable bot identifiers managed by Ikigai.

• To deliver the intelligence platform services you subscribed to
• To authenticate your account and maintain session security
• To process payments and manage your subscription
• To send transactional emails (receipts, account notices, password resets)
• To improve our AI models and platform quality (aggregated, anonymised usage patterns only)
• To comply with legal obligations under South African law

We do not sell your personal information, and we do not use your data for advertising profiling.

Aggregated and de-identified data. We may create, use, sell, or share aggregated and de-identified data and insights. This is information that has been stripped of identifiers and cannot reasonably be used, alone or in combination, to identify you or any individual; it is not personal information under POPIA or the GDPR. We do not attempt to re-identify de-identified data, and we contractually require any recipient not to do so.

We use the following third-party services, each with their own privacy policies:

• Supabase - authentication and database (supabase.com/privacy)
• Vercel - platform hosting and edge deployment (vercel.com/legal/privacy-policy)
• Anthropic - AI model inference (managed by Ikigai, or via your own key if you enable BYOK) (anthropic.com/privacy)
• Groq - AI inference for Telegram bots and the Agentic Engineering runtime (groq.com/privacy)
• Paystack - payment processing (paystack.com/privacy)
• Telegram - AI executive messaging bots (telegram.org/privacy)

We retain your account data for as long as your account is active. Upon account deletion, personal data is removed within 30 days, except where retention is required by law (e.g., tax and financial records under the Tax Administration Act). Anonymised usage analytics may be retained indefinitely.

Depending on your jurisdiction, you have the right to:

• Access - request a copy of the personal information we hold about you
• Correction - request correction of inaccurate or incomplete data
• Deletion - request erasure of your personal data ("right to be forgotten")
• Portability - receive your data in a machine-readable format
• Objection - object to processing of your data for specific purposes
• Withdraw consent - where processing is based on consent, withdraw at any time

To exercise any of these rights, email mohamedsidiyot@gmail.com. We will respond within 30 days.

We use essential cookies only - for authentication session management and basic functionality. We do not use advertising cookies, tracking pixels, or third-party analytics cookies. You can disable cookies in your browser, but this may prevent you from logging in.

We implement industry-standard security measures including HTTPS everywhere, encrypted storage for sensitive data (API keys), Supabase Row Level Security (RLS) for database access control, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Ikigai is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, contact us immediately at mohamedsidiyot@gmail.com.

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users at least 14 days before taking effect. The "last updated" date at the top of this page reflects the most recent revision.

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:

www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za